Rocket

privacy-policy

Last Updated: April 17, 2026

We are committed to protecting your privacy and are constantly working to give you a safe online experience. This “Privacy Policy” applies to the Site and governs data collection and usage. By using the Site, you consent to the data practices described in this Privacy Policy. Please read our Privacy Policy for more information.

1. DEFINITIONS

“Company” means Rocket Supply, located at 6899 Steger Dr, Cincinnati, OH 45237, operating the website rocket-supply.com.

“Data” includes both Non-Personal Information and Personal Identifiable Information.

“Non-Personal Information” is any information that is not Personally Identifiable Information. Non-Personal Information includes, without limitation, Personally Identifiable Information that has been anonymized.

“Personal Information,” “Personally Identifiable Information,” “PII,” or “Personal Data” will have the meaning set forth in applicable data privacy laws. In general, Personal Information is non-public information we receive from your use of the Site that can be used, alone or in combination with other information, to identify an individual. It may include information such as name, address, telephone number and other personal information you provide us.

“Site” refers to the Company’s website and any related blogs, domains, mobile sites, online services, and applications maintained by Company, including rocket-supply.com.

“We,” “us” and “our” mean the Company.

“You” and “your” mean the individual or entity visiting or using the Site.

2. INFORMATION COLLECTED AND CONSENT

You do not have to provide any Personally Identifiable Information to browse the publicly available pages of the Site; however, to obtain or use products or services provided through the Site (our “Services”), you may be required to provide Personal Information.

Personal Information You Provide Us:

We collect limited personal information that you voluntarily provide when you:

submit contact forms or order requests;
register for our newsletter;
communicate with us through the Site or by email, mail, text, or telephone; or
participate in events or activities we host. Depending on your interaction, we may collect the following information:

First and last name
Email address
Phone number
Mailing or shipping address (when coordinating orders)
Company name and title (optional)
Order details (products requested, quantities, notes)
Newsletter subscription preferences

Payments:

We do not take payments directly on the Site. When you submit an order, we receive the order information and then reach out to you to take payment securely offline (e.g., phone, invoice, or other method). Payment card information is not collected or stored on our website.

We will treat as Personal Information any item that, either alone or together with other information, we could use to identify an individual. Except as described below, we will not share with third parties any personal information without your permission.

By providing your Personal Information to us, you explicitly agree to our collection and use of such information as described in this Privacy Policy. By providing Personal Information belonging to another person, you expressly represent and warrant that you have the authority and right to do so, and that you obtained all appropriate and required consents.

We may also collect your Personal Information from sources that you have authorized to share with us or that you have authorized us to obtain information from.

If you believe we received your Personal Information from a source without authority to share your Personal Information with us, please contact us so that we can resolve your complaint.

Information We Automatically Collect:

We may collect information about you automatically when you visit the Site, communicate through the Site, or use any of our online Services.

System Information:

We may automatically receive certain information from your browser or mobile device, such as your browser type, the operating system of your device, the equipment you use to access the Site, and the unique identifier of your mobile device.

IP Address:

We may also receive your IP address and the name of the internet service provider (“ISP”) or your mobile carrier.

Browsing Information:

We may collect the URL of the site from which you came and the URL of the site you visit when leaving the Site or any of our online Services, and your activities on the Site, such as webpages you view and how you interact with those webpages.

Location:

We may collect, depending on your device’s settings, location data and other types of information sent from third party services or GPS-enabled devices.

Site Usage:

As you use the Site or any of our online Services, we may also collect information about such usage and your actions on the Site, such as pages you viewed, access times, and how long you spend on a page. We may use cookies to collect such information, as described in more detail below. This information is considered Non-Personal Information, which we can use for any purpose, including, without limitation, to help us improve the Site or the Services and to enhance your, and other users’, experience.

Aggregated Anonymized Data:

We may also convert personal information into Non-Personal Information by excluding information that is personally identifiable. You acknowledge that Non-Personal Information and Personal Information that is converted into Non-Personal Information belongs to us and that we have the right to use such general information as we determine in our sole discretion.

3. COOKIES, ADVERTISING PLATFORMS AND SIMILAR TECHNOLOGIES USED ON THE SITE

The Site or our online Services may use “cookies,” or other identifiers, which may be stored on your device, to recognize you as a user when you return to the Site or use the online Services using the same computer and web browser and to maintain your preferences. In addition to the stated uses in the preceding section, we use cookies and other identifiers to identify which areas of the Site or online Services you have visited and how you interact with the Site. We also may use this information to better personalize the content you see on the Site or online Services, and we may serve you Rocket Supply marketing messages (e.g., via email or on our Site). We do not store unencrypted Personal Information in cookies, and we do not link Non-Personal Information from cookies to your Personal Information.

We may use the services of advertising or analytics platforms to provide relevant marketing and understand Site usage. (If we deploy specific platforms in the future, we will update this policy or our cookie banner to reflect those details.)

You may also manage your cookie preferences through your browser settings or, where available, through on-site cookie consent tools. Please note that disabling certain cookies may affect the functionality and performance of the Site.

In general, we use four different types of cookies:

Strictly necessary cookies: These cookies are necessary to enable the basic features of the Site, such as page navigation and access to secure areas.
Functional cookies: These cookies allow our Site to remember your preferences and choices you make on the Site. We also use functional cookies to facilitate navigation, to display content more effectively, and to personalize your experience.
Advertising cookies: If enabled, these cookies allow us to select which advertisements and offers you may like and to better understand your interests so that we can present more relevant advertisements and messages to you.
Analytics cookies: These cookies help us improve our website by collecting and reporting information on how you use it.

Disabling Cookies on Your Browser:

Some browsers may allow you to manage the storage of cookies on your device. If supported by your browser, you may set your browser to refuse all cookies (or, sometimes all third-party cookies) or to alert you when a cookie is placed. However, if you select these settings, you may be unable to access certain parts of the Site or the online Services. Unless you have adjusted your browser setting to refuse cookies, the Site and online Services will issue cookies. For more information, use the ‘help’ menu of your web browser or the customer support sections of your browser.

Opting-out of Personalized Ads:

In addition, your mobile devices may offer settings that enable you to make choices about the collection, use, or transfer of mobile app information for online behavioral advertising (for example, Apple iOS’ Advertising ID and Google Android’s Advertising ID). Please note that opting out does not prevent the display of all advertisements to you.

4. HOW WE USE AND SHARE YOUR PERSONALLY IDENTIFIABLE INFORMATION

We use your Personal Information to provide and fulfill the Services for which it was originally collected.

To improve customer service: Your information helps us communicate more effectively with inquiries and existing customers, and to respond to your customer service requests and support needs.
To personalize user experience: We may use information in the aggregate to understand how our users as a group use the Services and resources provided on the Site.
To improve the Site: We continually strive to improve our Site and the Services based on the information and feedback we receive from you.
To provide products or services and to process transactions: Except as otherwise expressly provided in this Privacy Policy, we will use Data for the purposes of fulfilling our duties and providing the Services. We may use Non-Personal Information for statistical analysis, product development, research, or other purposes. We may use the information that you provide about yourself for the purpose of providing and fulfilling the Services. We do not share this information with outside parties except to the extent necessary to provide the Services.
To send periodic mail, emails, and surveys: The email address you provide for the Services will only be used to send you information, newsletters, surveys, and updates pertaining to the Services requested, provided, or that we think you may be interested in. It may also be used to respond to inquiries and/or other requests or questions. You may unsubscribe at any time.
To develop new products or services: We use your Personal Information and Non-Personal Information for research and commercial purposes to improve our catalog and vendor offerings. Only Company, its subsidiaries, its affiliates, its suppliers, and its contractors/service providers involved in distributing the new product or Service may have access to your Personal Information. Our subsidiaries, suppliers/service providers and contractors will be required to use any PII we provide to them only for that intended purpose and subject to the terms of this Privacy Policy.
Fulfillment Obligations: Comply with contractual obligations, relevant industry standards, and our policies.
For marketing: Except as otherwise expressly provided for in this Privacy Policy or except as prohibited by applicable law, we may use your Personal Information and Non-Personal Information to enhance our networking, marketing, social, and recruiting activities, and for other similar business purposes. We do not sell or share your Personal Information with third parties for their own marketing or advertising purposes.
Compliance with applicable law: We may disclose your Personal Information as we may in our sole discretion determine is necessary or reasonably required to comply with law, applicable regulations, court orders or subpoenas; to enforce our Terms and Conditions; or to protect our rights, property, or safety; or the rights, property, or safety of others.
Security: Mitigate fraud, enhance the security of the Site, and manage institutional risk.
Change in Site Ownership: If ownership of the Site or of any relevant Company entity changes, whether in whole or in part, information collected through the Site, or as a result of your use of the Services or our products, your Personal Information may be transferred to the new owner of the Site and/or us, as the case may be, so that Services can continue. In that case, your Personal Information would remain subject to the terms and conditions of the applicable version of the Privacy Policy.
Payment Processing: We coordinate payments offline (e.g., phone or invoice). Payment information collected during offline processing is used only to complete your transaction and is not stored on our website systems.
Third-Party Service Providers: Your information may be processed by companies that support our Site and Services (e.g., website hosting, email delivery, logistics). These parties are required to safeguard your information and use it only for the services they provide to us.

5. RETENTION AND STORAGE OF PERSONAL INFORMATION

We retain your Personal Information for as long as necessary to fulfill the purpose for which it was collected and to comply with applicable laws. We use reasonable security precautions to protect your information while in storage.

To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information, whether we can achieve those purposes through other means, and applicable legal requirements. We will securely delete or anonymize Personal Information when it is no longer needed for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. SECURITY

We will use commercially reasonable methods to keep your Personal Information securely in our files and systems. No method of transmission or storage is completely secure; we work to reduce risk but cannot guarantee absolute security.

7. DO NOT TRACK

Your browser may provide you with the option to send a “Do Not Track” signal to websites you visit. This signal is used to request that websites not send the requesting device cookies, but websites have no obligation to respond to such signal or to modify their operation. Our online sites may not recognize all web browser-based “Do Not Track” signals. However, you may be able to modify your internet-enabled device’s web browser settings to block all cookies or third-party cookies.

8. EXEMPTIONS FROM THE PRIVACY POLICY

Our Privacy Policy does not apply to information you send to us via email, instant messaging, or social media, even if you access those services through links on the Site, because these methods are not considered secure forms of communication. Please do not send any information you consider sensitive or confidential through these channels, as they may be accessible to others.

9. LINKS TO OTHER SITES

The Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of such external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. AGE OF CONSENT

The Site is only intended for persons **18 years of age or older**. If you are under the age of 18, you must ask a parent or legal guardian for permission prior to submitting any information to this Site.

If you have knowledge that a child **13 years of age or younger** has submitted Personally Identifiable Information to us, please contact us and we will delete the Personal Information collected belonging to that child. You may contact us by writing to us at the address below.

11. CAN-SPAM COMPLIANCE NOTICE

We fully comply with the federal CAN-SPAM Act. You can always opt out of receipt of further email correspondence from us by using the unsubscribe link in our emails or by contacting us.

12. CALIFORNIA PRIVACY RIGHTS

Under Section 1798.83 of the California Civil Code, residents of California can obtain certain information from businesses with whom they have an established business relationship. That information is about the Personal Information those companies have shared with third parties for direct marketing purposes during the preceding calendar year. To request a copy of the information disclosure provided by us under Section 1798.83, please contact us via mail at the address below.

13. U.S STATE LAW PRIVACY RIGHTS

TO THE EXTENT APPLICABLE

This Privacy Policy provides additional information to residents whose Personal Information is collected pursuant to applicable state privacy laws (e.g., CCPA/CPRA, CPA, CTDPA, DPDPA, FDBR, ICDPA, MODPA, OCPA, TDPSA, UCPA, VCDPA, and similar). Some or all of the following rights may apply depending on your jurisdiction:

We do not sell or share your personal information with third parties for marketing purposes.

We support and honor your rights under applicable U.S. state privacy laws, which may include:

Right to Know and Access
Right to Correct Inaccurate Information
Right to Request Deletion
Right to Opt-out of Sharing
Right to Data Portability

Additional points, as applicable: verification of requests; categories of Personal Information we collect; how we use your information; requests to delete; opt-out requests; non-discrimination.

14. CROSS-BORDER DATA TRANSFER

Personal data voluntarily submitted to us by you online, via electronic communication, or otherwise, may be maintained or accessed in servers or files in the United States, which the European Union and UK have not deemed to provide “adequate” privacy protection. If you do not consent to having your personal data processed and stored in the United States, please do not provide it to us on the Site or through any other means. We do not currently target or market to individuals in the European Union or United Kingdom, and therefore do not believe these regulations apply to our operations. All processing of PII is governed by the applicable laws of the United States of America.

15. YOUR PRIVACY RIGHTS

You have the right to request access to the Personal Information we hold about you, request correction of inaccurate information, or request deletion of your Personal Information, subject to applicable law. You may also request that we limit or opt out of certain uses of your Personal Information, including marketing communications. We will not discriminate against you for exercising your privacy rights.

HOW TO SUBMIT A REQUEST TO US TO EXERCISE YOUR PRIVACY RIGHTS

You may submit verifiable requests to us by emailing [email protected] with the subject line **“Privacy Request”** or mailing your request to the address below. You may also call us at 513-679-2626.

Unless otherwise provided under applicable privacy law, only you, or someone legally authorized to act on your behalf, may make a verifiable request to access or control your Personal Information. Unless otherwise provided in applicable privacy law, we are not required to provide you with Personal Information more than twice in a 12-month period.

We will not be able to respond to your request if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you (or to someone you are authorized to represent).

Unless legally obligated to respond in a shorter timeframe, we will try to respond to your request within **forty-five (45) days** of receipt. If we require more time (up to 90 days), we will inform you of the extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the **12-month period** preceding the verifiable consumer request’s receipt. For data portability requests, we will select a format to provide your Personal Information that is readily usable and allows you to transmit the information to another entity without hindrance.

We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions.

When submitting a request or appeal, please include, to the extent applicable:

Name
Address
Email Address
What you are seeking
Basis for your appeal

We will inform you in writing of any action taken or not taken in response to your appeal within **sixty (60) days** of receiving your appeal. Our response will include a written explanation of the reason(s) for our decision. If we deny your appeal, you may contact your state’s attorney general to file a complaint.

16. YOUR NEVADA PRIVACY RIGHTS

Nevada law (SB 220) permits customers in Nevada to opt out of the sale of certain kinds of Personal Information. A sale under Nevada law is the transfer of this Personal Information to third parties for monetary consideration so these third parties can then re-sell or license the sold information. We **do not sell** your Personal Information to third parties as defined in Nevada law. If you are a Nevada resident and wish to opt out of the sale of your Personal Information should we change our practices in the future, you may send a request by mail to the address below or by email to [email protected].

17. AMENDMENTS

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make updates, we will revise the “Last Updated” date at the top of this page. Any changes will become effective when posted. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

18. EMPLOYEES, CONTRACTORS, AND JOB APPLICANTS

To view or obtain a copy of our privacy policy related to employees, independent contractors (including individuals that perform work for us who are not employees), dependents, emergency contacts and beneficiaries of employees or independent contractors, please contact us. See Section 19 for contact information.

19. CONTACT

If you have any questions about the Privacy Policy, or to report a violation of the Terms and Conditions, please contact us:

Rocket Supply

Address: 6899 Steger Dr, Cincinnati, OH 45237

[email protected]

513-679-2626

https://rocket-supply.com

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